09:45 - 10:30
Optimize your conversations with the help of responsive solutions such as web apps, chatbots, clickbots, and voice interfaces. But these solutions do much more than just talking. User-generated content is a treasure trove to improve your conversational game. You get to know customer problems, experiences, expectations as you begin to speak their language through your user interfaces. Learn how to utilize AI technologies to analyze user reviews, customer feedback etc. and build a fulfilling user experience for your customers.
Our 2nd contribution (see “Smarter product data: how product data affects
user experience in buying decision processes”, https://webinale.de/online-marketing/smarter-product-data-how-product-data-affects-user-experience-in-buying-decision-processes/) will then focus on how to use the generated insights for your product data to create optimized user experiences.